Great place. Interesting food. Great service.
Very bad service and disappointing. I held my sister's bridal shower at this venue 1 month ago, gave the restaurant my feedback, and nothing was ever done to resolve my problems. I let them know that I didn't want to publicize my review to give them an opportunity to resolve it, but clearly this didn't happen. The only positive thing about this experience was that I liked the outdoor set-up and that the tent was prepared for us upon arrival. The woman and gentleman who helped set up and serve us were great, otherwise the customer service was horrible.
Love their seasonal cocktails. Usually have their sweet potato chips as a side, but today they had sweet potato fries & they were the best I've ever had. Expected the veggie burger to have a little kick, but it was kind of bland; won't order it again. Everything else I'ver ordered in the past has been great.
Before the event, I requested information and sent my questions various times and never got answers. Not only was that annoying in my planning process, but it set me back. I specifically asked about how music is played only to find out last minute that you can't play music outside. So I had to purchase a blue tooth speaker in order to do so.
I asked the desserts to be excluded from the event once I received the proposal (again, after asking for the proposal multiple times). But, I was charged $90 plus tax and gratuity for the desserts and they were served anyways. The event manager told me I would be credited for the desserts since I didn't order them, and it was been 1 month and still nothing. I called and emailed various times to follow up, but I got no response.
Also - I was told that the sangria would be available to my guests and the bowl is "so big that it could probably serve up to 50 people," but the drinks were served individually by the waitress and everyone was only given one drink. I was not asked if I wanted another drink and neither were my guests. I understand there's a law in place with putting alcohol outside around people who may be underage and you can't take alcohol to-go, but no one's ID was even checked and I was given false information. I'll repeat - no one was offered a second drink. So I paid $180+ thinking it would be up to 50 servings, when less than 20 guests got a drink. I would not have selected this option knowing this. Events like these are not cheap and I'm very disappointed.
We enjoy this place for a night out. Upscale food, casual atmosphere, good service. Great for a treat.
Unfortunately, quite a few things did not go as planned.
Excellent food, great atmosphere, reasonable prices with friendly service! What else can you ask for?
Alden Park Bar And Grill is a US Bar based in Plymouth, Massachusetts. Alden Park Bar And Grill is located at 160 Colony Place, Plymouth, MA 02360, USA.
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