Have used Denzil and his crew for many years. He is thorough and reasonable, and is the primary reason my 1997 Honda CRV went 394,000 miles before I traded in in 2013. Rely on him; outstanding.
The car has a new turbo engine and backfires because it needs a tune. It was not my intent for him to look into that, I was there for other reasons, so I disclosed that information to save us the conversation. He tells me he can tune it, which I know he can't because there is no dyno. Well, I dropped off my car and called the following week and he told me it was "on the back burner" and he had not worked on it. Later, he calls me and says the car does not backfire and what I heard was the sound of bouncing off the rev limiter... I did not want him to look into the backfire and more importantly, why would you hit the rev limiter on a customer's car?? I don't even do that on my own car. For those that don't know, bouncing the rev limiter happens if you floor the gas pedal and drive the car on it's maximum rpm limit without shifting up or with a delayed shift. It is the most stress you can cause on an engine. I don't even do this on my own car, I take care of it. I asked if he had changed the diff fluid and he said not yet. I told him, don't change it because I actually have a bottle of fluid at home and I will pick up the car. I was held up at work and went the next day.
John & I have been going to Denzel for years. His experience with Toyota and his attention to detail is why we continue to use D'Souza Automotive. We wouldn't go anywhere else!
I read the positive reviews, one stating he is a master mechanic, and decided to go there. He asked me, how did I hear about the place, I told him I looked for an ASE master mechanic and he said oh.
I asked him, did you know that I did not want you hitting the rev limiter and driving it hard? I said, the oil hadn't been changed, I didn't want you beating on it and his response was, it has enough oil and the oil is full. The front wheels were almost black with brake dust, indicating hard braking. After the trouble and money spent, my car was worse than when it came in. I paid someone to abuse my car in ways I don't even do.
He charged me for changing the diff fluid.. yes, what I told him not to do.
For someone that takes care of their car, this was the worst place I could have gone to. I can't think of a worse place to bring your car to than here. Bring your car to an ASE certified mechanic. To say that a backfire is actually the sound of the rev limiter is the most nonsense statement I have ever heard in my life. Backfire occurs on deceleration, so there was no reason to rev it to the limit. Ask anyone that knows a thing about cars.
I have brought all of my vehicles to Denzil since 1990. He always fixes my vehicles quickly and shows me the used parts that caused the problem in the first place. He w take the time to explain why the problem occurred and sometimes he comes up w different options for me to have it repaired depending upon my budget. Once you have done business w him once you w realize he is honest, hard working and has your best interest in mind when he is repairing your car.
Denzil has taken care of my cars for over 20 years. He knows what he's doing and he's honest, reliable, smart, and reasonable. I trust him.
Bad reviews on Yelp are hidden. Did a service against my authorization, I found that he is not ASE certified, and beat on my car. I don't know what qualifications he has, if any, but ASE assures me he is not and was never certified by them.
D Souza Automotive is a US Car Repair based in Plymouth, Massachusetts. D Souza Automotive is located at 180 S Meadow Rd s, Plymouth, MA 02360, USA.
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